Master Terms of Engagement

Terms of Service & Master SLA

Effective Date: January 1, 2026 • Tech Spartan Legal & Contracts Group

1. Scope of Engagement & Custom Deliverables

Tech Spartan provides custom software development (CRM, ERP, web portals), Meta WhatsApp Cloud API integrations, TIA-942 Tier-3 server room design, structured cabling, and 24/7 managed IT AMC services. All engagements are executed under fixed Statements of Work (SOW) specifying milestone deliverables, architectural diagrams, and acceptance criteria.

2. Source Code & Intellectual Property Assignment

Upon completion of agreed project milestones and full settlement of commercial fees, Tech Spartan assigns complete intellectual property rights, database schemas, and source code ownership to the client. Zero recurring per-user SaaS license fees are charged for proprietary software deployments.

3. Service Level Agreements (SLA) & Emergency Dispatch

Clients covered under active IT AMC or Managed Cloud SLA contracts receive guaranteed 99.9% infrastructure uptime and 2-hour on-site emergency engineer dispatch within major corporate operational zones in Maharashtra (Solapur, Pune, Mumbai, Navi Mumbai).

4. Governing Law & Jurisdiction

All contractual agreements, proposals, and service terms are governed by the laws of India, under the exclusive jurisdiction of the competent courts in Solapur, Maharashtra.

Direct Enterprise Partnership

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